Política de envío

SHIPPING POLICY

Eleva Labs currently ships only within the United States.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

ESTIMATED DELIVERY

Estimated delivery is generally 5–12 business days after the order has been processed. Delivery times are estimates and may vary because of carrier delays, severe weather, holidays, product availability, or other circumstances outside our control.

SHIPPING COST

Standard shipping is $6.99 unless a different rate or promotion is displayed during checkout. The complete shipping cost will always be shown before payment is submitted.

TRACKING INFORMATION

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking updates may require 24–72 hours to appear after the shipping confirmation is issued.

MULTIPLE SHIPMENTS

Products in the same order may be fulfilled from different locations. Consequently, an order may arrive in separate packages and on different dates. Customers will not be charged additional shipping fees because an order is divided into multiple shipments.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

DELAYED, LOST, OR DAMAGED PACKAGES

If a package is significantly delayed, lost in transit, or arrives damaged, contact us at elevalabs.store@gmail.com with your order number and relevant photographs when applicable. We will review the situation and work with the shipping carrier or fulfillment provider to determine an appropriate resolution.

ORDER CHANGES AND CANCELLATIONS

Requests to change or cancel an order must be submitted as soon as possible. Once an order has entered processing or shipped, it might no longer be possible to modify or cancel it.

CONTACT

For questions regarding shipping or an existing order, contact us at:

Eleva Labs
elevalabs.store@gmail.com