Shipping policy
SHIPPING POLICY
Last updated: September 16, 2026
SHIPPING AREA
Eleva Labs currently ships only to addresses within the United States.
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from estimated delivery time. During periods of high demand, processing may take longer.
ESTIMATED DELIVERY
Estimated delivery is generally 5–12 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, product availability, or other circumstances outside our reasonable control may affect delivery.
SHIPPING COST
Standard shipping is $6.99 unless a different rate or promotion is displayed during checkout.
The complete shipping charge will always be shown before the customer submits payment.
TRACKING INFORMATION
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking updates may require 24–72 hours to appear after the shipping confirmation is issued.
MULTIPLE SHIPMENTS
Products in the same order may be fulfilled from different locations. An order may therefore arrive in separate packages and on different dates.
Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if an address needs to be corrected. We cannot guarantee address changes after an order has entered processing or has shipped.
Additional shipping charges may apply if an order must be resent because the customer provided an incorrect or incomplete address.
DELAYED ORDERS
If your tracking information has not updated for several days or your package is significantly delayed beyond the estimated delivery window, contact us at elevalabs.store@gmail.com with your order number.
We will review the shipment and, when necessary, contact the carrier or fulfillment provider.
LOST, DAMAGED, OR INCORRECT PACKAGES
If a package appears to be lost in transit or arrives damaged, contact us as soon as possible.
Please provide your order number and clear photographs of the product, packaging, shipping label, and damage when applicable.
We will investigate the issue and determine an appropriate replacement, refund, or other resolution under our Refund Policy.
DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it, check around the delivery location and ask household members or neighbors who may have accepted it.
You should also contact the shipping carrier. If the package still cannot be located, contact us at elevalabs.store@gmail.com so we can review the situation.
ORDER CHANGES AND CANCELLATIONS
Requests to change or cancel an order must be submitted as soon as possible.
Once an order has entered processing or has shipped, it may no longer be possible to modify or cancel it.
CONTACT US
For questions about shipping or an existing order, contact:
Eleva Labs
Email: elevalabs.store@gmail.com
Phone: +1 210-812-8863